Specials
Specials Information about our promotions and specials. Read more Current Specials Check back soon. Old Paga bo cobransa [...]
Disclaimer
General Disclaimer items are applicable to all products and services on this website. Copyright © 2000 - 2024 SETAR NV, Aruba. All website design, text, graphics, and the selection and arrangement thereof are [...]
Disclaimer1
General Disclaimer items applicable to all products and services on this website. Copyright © 2000 - 2016 SETAR NV, Aruba. All website design, text, graphics, and the selection and arrangement thereof are the copyrighted works [...]
Does SETAR charge for installing and activating a Fixed Line?
Yes, we charge for the installation and activation of a Fixed Line. The cost of this, a minimum of Afl. 100 per line, depends on your specific situation.
SETAR App
Manage your mobile use with the SETAR App: Track your Mobile Usage (Data, Voice & SMS) Purchase Add-ons or Bundles (Such as Roaming or Data) Recharge Prepaid and Hybrid Easier Than Before Add and [...]
What procedure does SETAR follow if a service is (temporarily) suspended?
As soon as the payment due date has passed, your service can be suspended temporarily until your payment obligations have been met. Resumption of services requires proof of payment on the bill(s) in question. SETAR will charge [...]
Does SETAR Complete have a contract?
SETAR Complete itself does not have a contract, but you must keep the package for a minimum of 6 months. The 3 services (Internet, Cable TV, and fixed line) do have a contract of minimum [...]
UA
Manage your mobile use with the SETAR App: Track your mobile usage Purchase Add-ons or Bundles Recharge easier than before Get our latest news updates Login to MiSETAR and view your accounts Allow notifications to [...]
Does SETAR Complete have additional costs or is it a set fee?
SETAR Complete's package is a set monthly free but additional costs can include for example out of bundle calls, purchasing of PPV/VOD, extra Digital Cable boxes or Extenders.
How much does the Wi-Fi & Home Network Optimization Service plus an extender cost?
The Wi-Fi & Home Network Optimization Service costs Afl. 80. The extender costs Afl. 11 per month.
My account balance in MiSETAR is shown as a negative amount (-). What does this mean?
This means that you have a credit on your account. Please contact our Contact Center at 114 for more information.
How does it work?
Now please do the following: Go to a SETAR hotspot location Go to your Wi-Fi settings and select “wifiaruba” Please open your web browser On the welcome page, please select the option Prepaid Card or [...]
Does SETAR have a general information number?
Certainly, you can contact our Customer Service at 114. Would you like to report a malfunction or interruption of a device or service? Please call 117.
What is a Digital Cable box and what does it do?
A Digital Cable box is a device which connects to your television and provides access to Digital Cable channels. With this box, you are able to make use of On-Demand and Pay-per-View options. In order to [...]
I have a Postpaid plan. Does this mean I can buy a Prepaid data bundle?
No, this is not possible. However if you've exhausted your Data Allowance, we do have Postpaid Data Add-on Bundles available. Click here for more info.
What Tourist Bundles does SETAR offer?
Our Tourist Bundles offer two (2) different options: 7-day Tourist Bundle 14-day Tourist Bundle 7 days 14 days Data Unlimited Unlimited SETAR minutes (fixed and mobile) 200 300 Other minutes (olo + international) 30 [...]
I am over 60. Does this give me any extra benefits?
Certainly. If you are over 60, you can get a discount on your subscription plan. Our special Tele60+ plan gives you more than the basic TeleBasico plan. You get the following extras: Talk & Save Subscriber [...]
What methods of payment does a Teleshop accept?
You can pay in cash (Aruban florins, US Dollars), and credit and debit cards in the Teleshops. Of course, we accept SETAR gift cards as well.
What benefits does a MiSETAR account give me?
The main benefits of MiSETAR are: View all your SETAR Services. Add or purchase add-on bundles for your services. View and print your invoices and payments. Connect and monitor your mobile prepaid number in MiSETAR. [...]
How long does my MiSETAR account stay active if I don't log in for a long time?
Your account will stay active until you yourself delete your services. If we see that you have deleted your details, we will set your account to non-active. If you want to sign in again, you [...]
Prepaid Data Plans
Prepaid Starter Kit for Tablets High speed data plan to stay connected while on the go. The Starter Kit is for all unlocked tablets & Mi-Fi hotspot devices (also available at our Teleshops). Just [...]
androidtv
SETAR N.V. PRIVACY STATEMENT It is of great importance for Servicio di Telecomunicacion di Aruba (SETAR) N.V. (hereinafter: “SETAR”) to ensure that you can enjoy a reliable communication. This also applies to [...]
Setar app
SETAR N.V. PRIVACY STATEMENT It is of great importance for Servicio di Telecomunicacion di Aruba (SETAR) N.V. (hereinafter: “SETAR”) to ensure that you can enjoy a reliable communication. This also applies to [...]
setarlive
SETAR N.V. PRIVACY STATEMENT It is of great importance for Servicio di Telecomunicacion di Aruba (SETAR) N.V. (hereinafter: “SETAR”) to ensure that you can enjoy a reliable communication. This also applies to [...]
Prepaid Roaming
Prepaid Roaming All you need to know about Calling, SMS and Data Roaming. Roaming allows you to use your mobile phone abroad while being billed by SETAR. Before [...]
When will I be charged for the SETAR Complete Package?
Once all 3 services are activated, the billing will start for SETAR Complete. For more information regarding the billing process please click here.
How come there is a difference between the charges on my phone plan(s) and the actual usage ?
Your monthly subscription costs are billed beforehand for the month that follows, and the actual usage is billed the month after.
Hybrid
Hybrid Cool, Low-cost Hybrid plan With a Hybrid plan you can use our reliable LTE network for calls and enjoy a data bundle for worry free surfing. If you're switching from a Prepaid to [...]
Add-ons
Bundles for Hybrid and Prepaid View bundles Data Bundles A SETAR Data Bundle gives you access to mobile Internet. E-mail, WhatsApp, YouTube, Facebook, Gaming... it's all at your [...]
Corporate SMS Solutions
Corporate SMS Use text messaging as a marketing tool for existing and potential customers Corporate SMS Our Corporate SMS services provide you with an additional platform to reach, and remain, [...]
Postpaid
The most personalized Postpaid Mobile Plans on Aruba’s most Advanced LTE network. The most personalized Postpaid Mobile Plans on Aruba’s most Advanced LTE network. You have access to the number [...]
Rentals
Rent a cell The SETAR Mobile Phone Reservation Service. US$ 30 rentalUS$ 20 usageUS$ 50 deposit US$ 50 rentalUS$ 50 usageUS$ 50 deposit [...]
Wireless Broadband
Wireless Home Internet Share and connect with your friends everywhere you go, now with more data and speed. View our plans: Postpaid and Prepaid Postpaid Plans Enjoy your [...]
Prepaid
Prepaid Aruba's largest Prepaid mobile calling family Enjoy the ultimate mobile phone freedom with SETAR Prepaid. Get the device you want on the best network with no annual contact. View our Prepaid options [...]
MiSETAR
TERMS AND CONDITIONS MiSETAR self-service portal is operated by Servicio di Telecomunicacion di Aruba (SETAR) N.V. (hereinafter: “SETAR”). Your use of MiSETAR is subject to these terms and conditions. By using MiSETAR [...]
TeleGratis (Plus) (old packages)
Standard Reduced Calls to Fixed Afl. 0,090 p/min Free of charge Calls to Softfone, FTTH Afl. 0,090 p/min Afl. 0,045 p/min Calls to Mobile Afl. 0,44 p/min Afl. 0,33 p/min Calls to OLO Afl. 0,54 [...]
Prepaid Promo Pay.aw
Recarga bo SETAR prepaid cu Pay.aw Recarga bo SETAR Prepaid cu Pay.aw y haya mas! Recarga cualkier number di SETAR Prepaid awor cu Afl. 15 y ricibi Afl. 5 [...]
SETAR History
SETAR logo, 1986-2003 SETAR logo. 2003-2016 SETAR renewed branding 2015 The history of SETAR dates back to 1986 when Aruba acquired its Status Aparte in the Dutch Kingdom. Servicio di Telecomunicacion di Aruba (SETAR) was [...]
What is the installation cost for the IPTV service?
Standard IPTV Installation includes 1 AP (Access Point) and 2 Set-Top Boxes (STB) at an installation fee of Afl.133 for 2 connection points. You can have a maximum of 8 TV connected to a standard [...]
Roaming
Roaming All you need to know about Calling, SMS and Data Roaming. Roaming allows you to use your mobile phone abroad while billed by SETAR. Our Roaming plans are available [...]
SETAR introduces its “Self Service Kiosk”
The SETAR Self Service Kiosk is a project where SETAR jointly with Aruba Bank and a Canadian Company worked together to develop a unique SETAR Self Service Kiosk where the customer can walk up to [...]
Why do Cablenet plans have higher download and upload speeds compared to DSL?
DSL technology has reached its peak and because of this we can no longer offer higher speeds, Cablenet however, does support this speed increase.
Wi-Fi
Wi-Fi Aruba Get high-speed Wi-Fi Internet access on your laptop, tablet or Smartphone at several Hotspots on the network with the largest Wi-Fi coverage on the island, including restaurants, bars and even on the [...]
Domain Name Registration
Domain name registration Your brand, your identity, your unique website address. How does it work? A domain name (Web address) is an addressing construction used for identifying and locating computers [...]
What is TV Everywhere and how do I activate this?
With TV Everywhere (TVE) you can watch your favorite shows anywhere on Aruba on your laptop, tablet or smartphone using the apps from SETAR Live, ESPN Play, Total Guide xD and many others. You will [...]
photo-contest
SETAR Prepaid Card Photography Contest Contest Rules Please read the following rules before submitting your photo(s) to SETAR Prepaid Card Photography contest. By participating in the contest, you acknowledge that you’ve [...]
How long are Tourist Bundles Valid? and how do I [re-]purchase?
Validity of the Tourist Bundles Setar offers two (2) different bundles with different validity periods. The first bundle is valid for seven (7) days while the second bundle is valid for fourteen (14) days. Validity [...]
How can I block access to internet on my phone.
To block internet on your cellular: - Dial *123# on your phone. - Enter 6 to allow or to block Internet. Please select: 1. I agree for Afl. 2 per MB to be deducted from [...]
Campaña “Ami ta SETAR” ta sigui pa 2 luna mas!
Debi na e exito grandi cu e campaña “Ami ta SETAR” a causa e ultimo lunanan, SETAR a dicidi di extende e campaña cu dos luna mas, pues lo e termina te cu dia 31 [...]
CloudStarter
CloudStarter The Next Generation Internet Solution for all medium sized and SOHO businesses with back-up. CloudStarter CloudStarter is a service created for the Small Office/Home Office (SOHO) that need to [...]
IPTV
IPTV A modern and interactive TV service that gives you the freedom to stream/watch your favorite TV shows, Series, Sports, or Movies anytime you want. IPTV makes it possible to stream live television at [...]
TeleTalk & TeleSenior (60+)
Standard Reduced Calls to Fixed Afl. 0,18 per 3 min Afl. 0,18 per 5 min Calls to Softfone, FTTH Afl. 0,18 per 3 min Afl. 0,18 per 5 min Calls to Mobile Afl. 0,46 p/min [...]
Digital Cable packages
Digital Cable Enhance your vision with more HD channels and an expanded lineup. Create your plan by mixing and matching your own tiers, choosing based on your preference. View Digital Cable Plans Download our [...]
Cablenet plans
Internet Fastest home Internet Plans starting at 150 Mbps With SETAR Internet you are assured of the fastest and most reliable Internet service. Thanks to our powerful network and focus on innovation we can [...]
Can I block any numbers and/or services?
There are 2 possibilities for blocking numbers / services: Permanent Blocking. With Permanent Blocking calls made to mobile and international numbers are automatically barred. Subscriber Controlled Blocking. As with Permanent Blocking, calls made to mobile [...]
Contact
Contact us. SETAR offers telephone support to all its customers via the following contact numbers: WhatsApp: 5979999 (WhatsApp Chat Only) Available Monday through Saturday: 7:00am - 11:00pm For: - Package information (all SETAR [...]
What should I do if my mobile phone is damaged or broken?
You can hand in your mobile phone at any Teleshop for repair at our Repair Center. There will be charges for this. The amount of the repair costs will depend on the exact damage.
updates-covid
Self-care cu SETAR Click pa habri e imagen y lesa con nos respresentantenan por asistibo online. SETAR ta haci su maximo esfuerso pa sirbi mas cliente online via [...]
I would like to transfer my mobile phone contract to another person. Is this possible?
Yes, there is a one-time charge of Afl. 81 for this. If the person to whom you wish to transfer the mobile phone contract isn't a SETAR customer yet, please read the following information: New [...]
How can I avoid high roaming costs when I'm abroad?
If you're abroad, you will be charged roaming costs whenever you make or receive calls, send a text message or send or receive data. You can cut down on roaming costs by: Buying a SETAR [...]
Fixed
Fixed Lines Do you make phone calls primarily from home? Would you like to enjoy affordable rates no matter how often you call? Do you like to make calls in the evening and weekends as [...]
Directory registration
If you would like your SETAR cellphone number (prepaid, hybrid or postpaid), Other Local Operator cellphone number and/or fixed number to be listed in our 118 Directory please complete the form below in [...]
TeleBasico, Tele60+ and TeleAvansa (old packages)
Standard Reduced Calls to Fixed Afl. 0,18 per 3 min Afl. 0,18 per 5 min Calls to Softfone, FTTH Afl. 0,18 per 3 min Afl. 0,18 per 5 min Calls to Mobile Afl. 0,46 p/min [...]
Hybrid Rates - Roaming
Country Voice to Local Voice to Home Voice To RoW Voice Receiving SMS Sending SMS Receiving Data per MB Charge Intl. USA 2.42 2.90 3.87 1.96 0.68 FREE 7.75 10/10KB Neth. Antilles 0.63 0.63 1.93 [...]
Prepaid Rates - Roaming
Country Voice to Local Voice to Home Voice To RoW Voice Receiving SMS Sending SMS Receiving Data per MB Charge Intl. USA 2.42 4.87 6.78 1.96 0.68 FREE 9.68 10/10KB Neth. Antilles 0.99 0.99 2.15 [...]
Postpaid Rates - Roaming
Country Voice to Local Voice to Home Voice To RoW Voice Receiving SMS Sending SMS Receiving Data per MB Charge Intl. USA 1.96 3.87 4.85 1.96 0.68 FREE 7.75 10/10KB Neth. Antilles 0.63 0.63 1.93 [...]
What's the payment due date for an invoice and will I be penalized for late payment?
The payment due date is specified on the bill. If you pay after this due date you will receive a late fee charge of Afl. 16 for every bill which is not paid on time.