Frequently asked questions IPTV

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I have a Digital Cable subscription can I apply or switch for IPTV?

Existing customers with a Digital Cable plan must go through migration. Our Contact Center team will contact the customers to provide the information about the migration to IPTV and make an appointment for the installation. [...]

November 21st, 2022|

How can I register/apply for an IPTV subscription?

You can register via our IPTV Online Store; click here and follow the steps. Note: Only new customers can register for an IPTV subscription plan Online. Existing customers with a Digital Cable plan must go [...]

November 21st, 2022|

What is the installation cost for the IPTV service?

Standard IPTV Installation includes 1 AP (Access Point) and 2 Set-Top Boxes (STB) at an installation fee of Afl.133 for 2 connection points. You can have a maximum of 8 TV connected to a standard [...]

November 21st, 2022|

I want to return my Set-Top Box, how should I do this?

You can return your Set-Top Box to any SETAR Teleshop. Remember to bring a valid identification document (ID card, driver's license, or passport).

November 21st, 2022|

What is Video On Demand?

With Video On Demand (VOD), you can watch movies and other programs via your TV at your convenience (within 24 hours of purchasing). View Movies, documentaries, concerts, children's programs, and adult movies anytime you want [...]

November 21st, 2022|

What is Start Over?

Catch up on shows already in progress with Start Over. Shows that can be started over, are indicated when pressing info button, you’ll be given an option to “Start Over”.

November 21st, 2022|

What is Catch Up TV?

Catch-up TV allows customers that missed a TV show to view this back on demand. You have up to 7 days to watch the content you have missed on TV. Click on Menu on your [...]

November 21st, 2022|

How to use the Parental Control on my IPTV?

To set up parental control: - Click on Menu on your remote control. - Go to settings and select Age Rating. - Choose from the age rating list and press ok to save. To block [...]

November 21st, 2022|

How can I manage my Wi-Fi at home?

Download the SETAR Home Internet app to manage your Wi-Fi usage. My Network In my Network, you can view the different Wi-Fi components that creates the Mesh Network. You can see if all Set-top Boxes [...]

November 21st, 2022|

How can I stream TV content with another device?

Get more from your IPTV service by downloading the SETAR Live App, available on iOS and Android, and starts enjoying your favorite shows from your Smartphone, Tablet, or laptop. Follow these steps to get connected: [...]

November 21st, 2022|

What can I do with the SETAR Home Internet App and SETAR Live App?

With the SETAR Home Internet App, you can control your Wi-Fi connection at home. The App is a tool to help you monitor and manage your network. Benefits: - Energy savings, Turn off your Wi-Fi [...]

November 21st, 2022|

How can I activate my IPTV account in MiSETAR?

To access the SETAR Home Internet App and SETAR Live App, you must activate your IPTV account in MiSETAR. Follow these steps: • Login to your MiSETAR account. • Click on the TV tab and [...]

November 21st, 2022|

What is the Wi-Fi Mesh?

SETAR Wi-Fi Mesh Network is a new system that includes multiple devices that are connected on one seamless Network creating a Mesh Network. This system consists of several network components namely Wi-Fi Access Points (AP) [...]

November 21st, 2022|

What’s the difference between Digital Cable & IPTV?

IPTV (Internet Protocol Television) delivers television content over Internet Protocol networks, compared to traditional cable television formats or satellite TV. In addition, the IPTV User Interface offers new customer benefits, such as Catch Up TV, [...]

November 18th, 2022|